Automotive Service Advisor

Formulafordlincoln; Hamilton; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Health coverage

Travel, Life Insurance & AD&D

EAP program

Employee discounts on vehicles/parts

On-site parking

Career advancement within 12 dealers

Community involvement via Leggat Care

Job summary

Leggat Auto Group in Hamilton, Ontario seeks a Service Advisor to bridge customers and our service team, ensuring clear communication and a professional service experience. You will welcome customers, assess vehicle concerns, explain services, and coordinate appointments with the dealership system.

We offer a comprehensive benefits package, on-site parking, and career advancement across Leggat's 12 dealerships.

Qualifications

• Previous automotive dealership experience, preferably in a Service Advisor role.
• Excellent listening and communication skills.
• A strong commitment to customer service.
• Computer proficiency and the ability to learn dealership systems quickly.
• Experience with PBS or similar automotive dealership software is an asset.
• A strong work ethic and a collaborative, team-first attitude.
• The ability to stay organized and composed in a busy environment.
• Flexibility to work retail business hours, including Saturdays.
• A valid driver’s licence.
• A professional, positive and customer-focused attitude.

Responsibilities

• Welcome customers promptly and professionally.
• Listen to customers and determine the nature of their vehicle concerns.
• Explain recommended services, estimated repair times and next steps.
• Schedule service appointments using the dealership booking system.
• Address and resolve minor customer concerns.
• Monitor repair orders throughout the day and keep customers informed of progress.
• Contact customers by phone or text regarding changes to estimates or promised completion times.
• Respond promptly to service inquiries and appointment requests.
• Review completed work with customers and answer their questions.
• Explain warranty information and applicable policies.
• Stay current on technical and performance information for the vehicles we service.
• Support the Service Manager and service team as required.
• Follow all company policies, procedures and safety standards.

Skills

Excellent listening

Communication skills

Customer service mindset

Computer proficiency

PBS dealership software

Tools

PBS or similar dealership software

Job description

Mazda of Hamilton | Service Advisor | Opened on 09/21/2026 | Pay rate: $65000-85000 per year

Leggat Mazda of Hamiltonis looking for aService Advisorto join our team!

As a Service Advisor, you'll be the key connection between our customer and our service team. You will keep customers informed, addressing their concerns, and ensue every service visit is handled with professionalism and care.

What We Offer:

• Compensation : $65,000-$85,000 per year on target earnings. B ase salary plus bonus structure.
• Comprehensive benefits , including drug, dental, and extended health coverage
• Travel, Life Insurance and AD&D coverage
• Consult+ Health Employee Assistance Program (EAP)
• Employee discounts on vehicle purchases, parts and service
• Discounted GoodLife corporate membership
• Employee recognition programs and team events
• Free on-site parking
• Opportunities for career advancement within 12 dealerships
• The opportunity to work within a group representing 80% of major automotive manufacturer brands
• A company that gives back through the Leggat Care Foundation and supports the communities where we live and work

What You'll Do:

• Welcome customers promptly and professionally
• Listen to customers and determine the nature of their vehicle concerns
• Explain recommended services, estimated repair times and next steps
• Schedule service appointments using the dealership booking system
• Address and resolve minor customer concerns
• Monitor repair orders throughout the day and keep customers informed of progress
• Contact customers by phone or text regarding changes to estimates or promised completion times
• Respond promptly to service inquiries and appointment requests
• Review completed work with customers and answer their questions
• Explain warranty information and applicable policies
• Stay current on technical and performance information for the vehicles we service
• Support the Service Manager and service team as required
• Follow all company policies, procedures and safety standards

What We're Looking For:

• Previousautomotive dealership experience, preferably in a Service Advisor role
• Excellent listening and communication skills
• A strong commitment to customer service
• Computer proficiency and the ability to learn dealership systems quickly
• Experience withPBS or similar automotive dealership softwareis an asset
• A strong work ethic and a collaborative, team-first attitude
• The ability to stay organized and composed in a busy environment
• Flexibility to work retail business hours, includingSaturdays
• A valid driver’s licence
• A professional, positive and customer-focused attitude

About Us:

Established in 1922, Leggat Auto Group is a family-owned business with 12 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

Additional Information:

Our Company proudly provides equal employment opportunities for all employees and applicants . We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

This posting represents a current vacancy within our organization and our intention to hire for this role .

Artificial Intelligence (AI) may be used at any stage of the recruitment process. By submitting your application, you acknowledge and accept the use of AI as part of the hiring process.

Any misrepresentation of your qualifications, experience, or other aspects of your candidacy during the application, screening, and/or interview process may result in the withdrawal of your application or the rescission of any offer or intended offer of employment.

We do thank all applicants in advance, but only those selected for further consideration will be contacted. Thank you for your interest!