Customer Experience Specialist: Onboarding & Support

Insights-Learning-; Halifax; Hybrid; CAD 38,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Insights is seeking a Customer Experience Specialist on a 6-month fixed-term contract. You’ll deliver proactive, human-centred support across onboarding and ongoing touchpoints, coordinating events, processing orders, and resolving queries with calm confidence.

Join a hybrid team focused on delivering an insightful, consistent experience globally, while building strong customer relationships and spotting opportunities to add value through collaborative cross-functional work.

Qualifications

• Experience in customer service or coordination in a fast-paced environment.
• Strong communication and relationship-building skills.
• Ability to manage multiple systems and multi-task effectively.

Responsibilities

• Deliver proactive, human-centred service aligned with our Customer Experience strategy.
• Coordinate learning event logistics, order processing, and customer queries.
• Support onboarding journeys and look for opportunities to add value.
• Collaborate with Sales and Customer Success to ensure consistent service.

Skills

Customer service

Communication skills

Problem-solving

Multi-tasking

CRM systems

Tools

D365

CRM

Event tools

Job description

Insights is seeking a Customer Experience Specialist on a 6-month fixed-term contract. You’ll deliver proactive, human-centred support across onboarding and ongoing touchpoints, coordinating events, processing orders, and resolving queries with calm confidence.

Join a hybrid team focused on delivering an insightful, consistent experience globally, while building strong customer relationships and spotting opportunities to add value through collaborative cross-functional work.