Global Growth & Retention Experience Architect

Intuit; Toronto; Hybrid; CAD 133,000 - 180,000; Full time

Job summary

Intuit is seeking a Staff Customer Experience Professional to design end-to-end CX for Growth & Retention across international markets. You’ll own onboarding, cross-sell, saves, and onboarding-to-value journeys for small business to mid-market customers, in a hybrid Toronto-based role.

Based in Canada, you’ll partner with Marketing, Sales, Product, and Data to deliver expert-led and AI-powered experiences that drive growth and customer value.

Qualifications

• 8–10 years of CX/Service Strategy and/or PM experience for service offerings.
• Strong analytical, ROI analysis, and data-driven decision making.
• Passion for deeply understanding customer needs and turning that insight into a vision and concrete solutions.
• Experience in multi-market international contexts preferred.

Responsibilities

• Define end-to-end CX strategy across Growth & Retention programs.
• Coordinate across international markets to ensure global alignment.
• Design the customer-facing experiences behind each program.
• Read funnels across programs to connect onboarding, saves, and upgrades.
• Partner with Product roadmaps to implement required features.
• Collaborate with Marketing and Sales to align demand and messaging.
• Lead AI-powered service experiences and measure impact.
• Navigate regulatory contexts across markets.

Skills

Customer Experience

Service Strategy

Product Management

Data Analysis

Cross-functional Leadership

Communication Skills

Education

BA/BS or equivalent

MBA

Job description

Intuit is seeking a Staff Customer Experience Professional to design end-to-end CX for Growth & Retention across international markets. You’ll own onboarding, cross-sell, saves, and onboarding-to-value journeys for small business to mid-market customers, in a hybrid Toronto-based role.

Based in Canada, you’ll partner with Marketing, Sales, Product, and Data to deliver expert-led and AI-powered experiences that drive growth and customer value.