Customer Experience Specialist — Multichannel Support

Ritchie Bros. Auctioneers, Inc.; Whitchurch-Stouffville; On-site; CAD 40,000 - 50,000; Full time

Job summary

IAA Holdings, LLC (IAA) is seeking a Customer Service Representative to deliver excellent support across in-person and phone channels at our Whitchurch-Stouffville location. You will help customers, process orders, and maintain records.

Join a team focused on service excellence and collaboration, with responsibilities spanning data entry, pricing references, and auction-day preparations.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Skills

Customer service

Communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA Holdings, LLC (IAA) is seeking a Customer Service Representative to deliver excellent support across in-person and phone channels at our Whitchurch-Stouffville location. You will help customers, process orders, and maintain records.

Join a team focused on service excellence and collaboration, with responsibilities spanning data entry, pricing references, and auction-day preparations.