Banking Customer Experience Specialist — Flexible Hours

Scotiabank; Saint-Lambert; On-site; CAD 26,000 - 38,000; Part time

Job summary

Scotiabank in Saint-Lambert is seeking a Customer Experience Associate (18.75h/week) to be the face and heart of our branches, delivering exceptional service and helping customers achieve their financial goals. You will handle day-to-day transactions, identify simple sales opportunities, and guide clients to digital banking tools.

The role emphasizes strong customer service, quick learning, and a comfort with a target-driven environment, with collaboration across teams in Canada.

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Job description

Scotiabank in Saint-Lambert is seeking a Customer Experience Associate (18.75h/week) to be the face and heart of our branches, delivering exceptional service and helping customers achieve their financial goals. You will handle day-to-day transactions, identify simple sales opportunities, and guide clients to digital banking tools.

The role emphasizes strong customer service, quick learning, and a comfort with a target-driven environment, with collaboration across teams in Canada.