Temporary accommodation move on officer

Civic Recruitment Limited; Lambeth; On-site; CAD 51,000 - 71,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Move On Officer – Temporary Accommodation in Lambeth. You will support households in temporary accommodation to move into settled housing, assess needs, match with suitable options, and work with Lettings Negotiators.

The role involves managing caseloads, providing guidance on tenancy rights, signposting to benefits and debt advice, and ensuring compliance with homelessness duties. DBS check required; 6-month contract.

Qualifications

• Experience in housing, homelessness prevention, or a related field.
• Proven caseload management in a fast-paced environment.
• Experience of working with vulnerable individuals or households with complex needs.
• Knowledge of housing pathways, including private rented sector and social housing.
• Experience liaising with multiple stakeholders, including public sector agencies and external partners.
• Understanding of choice-based lettings systems (desirable).
• GCSE English & Maths and housing qualification desirable.

Responsibilities

• Manage a caseload of households ready to move from temporary accommodation into settled housing.
• Assess household needs and match them with suitable accommodation options.
• Review and update housing needs assessments and related documentation.
• Identify and understand rehousing and resettlement needs, including affordability and location preferences.
• Support households in preparing for their move, including tenancy rights and consequences of offers.
• Assist with overcoming barriers to moving and settling into new accommodation.
• Work with Lettings Negotiators to ensure properties are matched and not left void.
• Liaise with internal teams and external partners to support successful rehousing outcomes.
• Make referrals to specialist services where required.
• Provide guidance on housing options and signpost to benefits advice and debt management.
• Conduct property inspections and home visits when needed.
• Complete statutory processes to discharge homelessness duties; maintain case records.

Skills

GCSE English

GCSE Maths

Housing qualification

Excellent communication

IT proficiency

Case management

Education

GCSE English & Maths

CIH Level 3/4 (desirable)

Tools

Case management software

Microsoft Office

Job description

Lambeth, United Kingdom | Posted on 17/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Job Title: Move On Officer – Temporary Accommodation

Contract Duration: 6-Month Fixed-Term Contract DBS Requirement: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check

Job Purpose

As part of the Temporary Accommodation Move On Team, the role focuses on supporting households living in temporary accommodation to transition into suitable settled accommodation. This includes understanding individual housing needs, matching households with appropriate accommodation (in line with legal requirements), and helping them overcome barriers to moving.

The officer will work closely with Lettings Negotiators to ensure properties are effectively utilised and households are matched promptly. The role also involves setting clear expectations for households, providing advice on housing pathways, and signposting to support services such as benefits and debt advice.

This role is critical in reducing the length of stay in temporary accommodation and minimising the number of households requiring temporary housing.

Key Responsibilities

Case Management & Housing Support

Manage a caseload of households ready to move from temporary accommodation into settled housing.

Assess household needs and match them with suitable accommodation options (e.g. private rented sector, social housing, supported housing, or choice-based lettings).

Review and update housing needs assessments and related documentation to ensure accuracy.

Rehousing & Resettlement

Identify and fully understand rehousing and resettlement needs, including affordability, location preferences, and vulnerability considerations.

Support households in preparing for their move, including advice on tenancy rights, responsibilities, and consequences of refusing offers.

Assist with overcoming barriers to moving and settling into new accommodation.

Partnership Working

Work collaboratively with Lettings Negotiators to ensure properties are matched and not left void.

Liaise with internal teams and external partners (e.g. Social Care, GPs, fraud teams) to support successful rehousing outcomes.

Make referrals to specialist services (e.g. Adult Social Care) where required.

Customer Support & Advice

Provide clear guidance on housing options, including choice-based lettings and private rented pathways.

Support households with bidding processes, viewings, and accepting offers where applicable.

Signpost to support services such as benefits advice, debt management, and community resources.

Property & Home Visits

Conduct property inspections and home visits where necessary to ensure suitability and support successful transitions.

Statutory Duties & Administration

Complete all statutory processes to discharge homelessness duties, including issuing offer letters, discharge notices, and recording outcomes.

Maintain accurate case records and ensure compliance with legal and procedural requirements.

Performance & Service Improvement

Progress cases efficiently to minimise delays and optimise property use.

Handle complaints and provide resolutions, using feedback to improve services.

Provide feedback to the MoveOnTeam Lead to support service delivery and planning.

Experience Required

Experience working in housing, homelessness prevention, or a related field.

Proven experience managing caseloads in a fast-paced environment.

Experience of working with vulnerable individuals or households with complex needs.

Knowledge of housing pathways, including private rented sector and social housing.

Experience liaising with multiple stakeholders, including public sector agencies and external partners.

Understanding of choice-based lettings systems (desirable).

Qualifications & Skills

Educated to GCSE level (or equivalent) in English and Maths; relevant housing qualification (e.g. CIH Level 3/4) desirable.

Strong understanding of homelessness legislation and housing regulations.

Excellent communication and interpersonal skills, with the ability to engage effectively with diverse clients.

Ability to assess complex situations and make sound, legally compliant decisions.

Strong organisational skills and ability to prioritise workload effectively.

IT proficiency, including case management systems and Microsoft Office.

Ability to work both independently and collaboratively within a team.

Customer-focused and empathetic approach

Problem-solving and decision-making skills