Helpdesk Support Officer

Civic Recruitment Limited; Redbridge; On-site; CAD 36,000 - 43,000; Full time

Job summary

Civic Recruitment Limited in Redbridge, United Kingdom seeks a capable administrator for a 3-month contract with a local authority. You will be the first point of contact for facilities-related queries, logging and tracking service requests, and coordinating with contractors to ensure timely resolution.

The role uses the CAFM Civica system and requires at least 2 years in a fast-paced admin environment with GCSEs in English and Maths.

Qualifications

• At least 2 years of experience in an administrative or data input role.
• Experience managing high volumes of requests in a fast-paced environment.
• Experience using IT systems and databases (CAFM/Civica).
• GCSEs (or equivalent), including English and Maths.

Responsibilities

• Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
• Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
• Assess and prioritise incoming queries, determining appropriate actions.
• Coordinate works with contractors and internal teams to ensure timely completion.
• Monitor job progress and proactively follow up on outstanding tasks.
• Escalate delays, risks, or service failures to relevant managers.

Job description

Redbridge, United Kingdom | Posted on 05/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3-month contract position with a local authority

Summary

• This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.

Responsibilities

• Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
• Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
• Assess and prioritise incoming queries, determining appropriate actions.
• Coordinate works with contractors and internal teams to ensure timely completion.
• Monitor job progress and proactively follow up on outstanding tasks.
• Escalate delays, risks, or service failures to relevant managers.

Requirements:

Essential Experience Required

• At least 2 years of experience in an administrative or data input role.
• Experience managing high volumes of requests in a fast-paced environment.
• Experience using IT systems and databases (CAFM/Civica).

Essential Qualifications Required

• GCSEs (or equivalent), including English and Maths.

Additional Information

• Working hours: 36 hours per week.
• We operate on a bi-weekly schedule.
• The role closes on 13th June 2026.