Customer Experience & Service Lead

Chipotle Mexican Grill group; Calgary; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance (Up to $5,250/year)

Free food (yes, really FREE)

Medical, dental, and vision benefits

Paid time off

Holiday closures(location dependent)

Competitive compensation

Opportunities for advancement (80% of

Job summary

Chipotle Mexican Grill in Calgary seeks a Service Leader to ensure safe, quality food and excellent guest service. You will keep a clean, well-staffed line, train crew, and support daily operations while evaluating tasks and assisting others during slower periods.

The role emphasizes food safety, customer resolution, and crew development. It requires a high school diploma and restaurant experience, with open availability and a minimum 32 hours per week.

Qualifications

• Hours per week minimum 32; must be able to work on a fast-paced line.
• Strong customer service focus and team collaboration.
• Knowledge of food safety practices and health department matters.

Responsibilities

• Ensure high quality food is served and guest experience stays positive.
• Maintain clean, organized line and functioning equipment.
• Assist with crew breaks, shift changes, and line schedules.
• Develop and cross-train front-of-house crew; support performance reviews.
• Assist with office duties and ensure supplies and banking policies are followed.

Skills

Restaurant experience

Cash handling policies

Food safety knowledge

Office paperwork familiarity

Education

High school diploma

Job description

Chipotle Mexican Grill in Calgary seeks a Service Leader to ensure safe, quality food and excellent guest service. You will keep a clean, well-staffed line, train crew, and support daily operations while evaluating tasks and assisting others during slower periods.

The role emphasizes food safety, customer resolution, and crew development. It requires a high school diploma and restaurant experience, with open availability and a minimum 32 hours per week.