Customer Experience Pro - Scheduling & Service Support

Enercare Inc.; Edmonton; Presencial; CAD 38.000 - 46.000; Jornada completa

Descripción de la vacante

Enercare Inc. is seeking a Customer Service Specialist to be the first point of contact for customers. You will answer questions, resolve concerns, schedule appointments, and provide solutions that create a positive customer experience.

You will work with dispatch and field operations to ensure timely service and build lasting relationships, while upholding Enercare's commitment to service quality and customer satisfaction.

Formación

• High school diploma or equivalent; post-secondary education is considered an asset.
• Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
• Proficiency with computer systems and the ability to learn new software quickly.
• HVAC, home services, utilities, or related industry experience is considered an asset.
• Exceptional verbal and written communication skills with strong interpersonal abilities.

Responsabilidades

• Respond to customer inquiries by phone, email, and other communication channels.
• Deliver professional, friendly, and solution-focused customer service on every interaction.
• Resolve customer concerns, billing inquiries, and service questions with a focus on first-contact resolution.
• Communicate service updates and technician arrival information to customers.
• Build trust and confidence through empathy, active listening, and effective problem-solving.

Conocimientos

Call center

Customer service

Communication

HVAC awareness

Service Titan

Educación

High school diploma

Herramientas

Service Titan

CRM software

Descripción del empleo

Enercare Inc. is seeking a Customer Service Specialist to be the first point of contact for customers. You will answer questions, resolve concerns, schedule appointments, and provide solutions that create a positive customer experience.

You will work with dispatch and field operations to ensure timely service and build lasting relationships, while upholding Enercare's commitment to service quality and customer satisfaction.