Part-Time Sales Support Specialist

Enercare Inc.; Canada; On-site; CAD 30,000 - 43,000; Part time

Job summary

Enercare Inc. is seeking a part-time Sales Support Coordinator to help meet corporate sales goals by partnering with field staff and customers to tailor home comfort recommendations.

You will handle appointment bookings for Energy Management Consultants and maintain product knowledge across Enercare’s services. The role requires strong customer service experience, solid computer skills (MS Office, Excel, Outlook, Salesforce), and the ability to multitask in a fast-paced office environment.

Qualifications

• Post-secondary education an asset.
• Previous Sales and/or call centre experience required.
• Strong computer skills with MS Office, Excel, Outlook and Salesforce.
• Capable to type while talking on the phone and navigate multiple programs.
• Ability to resolve customer complaints to satisfaction.
• Ability to multi task in a fast-paced, team environment.
• Strong organizational skills and ability to work under pressure.
• Fluency in additional languages an asset.

Responsibilities

• Manage incoming customer requests for residential HVAC products, duct cleaning, protection plans and energy assessments.
• Promote Enercare’s products and upsell where appropriate.
• Achieve KPIs including sales conversion, call quality and speed of answer.
• Follow scripts and create customer care cases as required.
• Enter sales appointments and schedule in the CRM with clear notes.
• Use mapping systems for scheduling and provide timely follow-up.
• Support department mailboxes and assist with ad hoc tasks.
• Attend seminars to improve knowledge and performance.

Skills

Customer service

Communication

Multitasking

Language skills

Education

Post-secondary education asset

Tools

MS Office

Excel

Outlook

Salesforce

Job description

Enercare Inc. is seeking a part-time Sales Support Coordinator to help meet corporate sales goals by partnering with field staff and customers to tailor home comfort recommendations.

You will handle appointment bookings for Energy Management Consultants and maintain product knowledge across Enercare’s services. The role requires strong customer service experience, solid computer skills (MS Office, Excel, Outlook, Salesforce), and the ability to multitask in a fast-paced office environment.