Customer Service Coordinator

Energy Network Services Inc; Richmond Hill; On-site; CAD 46,000 - 68,000; Full time

Job summary

Energy Network Services Inc. is seeking a customer-focused Dispatch Coordinator to serve as the primary contact for clients via phone, email, and portals.

The role includes managing service requests, updating work orders, and coordinating with field technicians to ensure timely, accurate fulfillment. Ideal candidates bring 2–3 years in a similar ops role, familiarity with customer portals and quotes, and strong organizational and communication skills in a fast-paced environment.

Qualifications

• 2–3 years of experience in customer service, dispatching, service coordination, or a similar operational role.
• Experience in electrical, lighting, construction, facilities maintenance, or service industries is an asset.
• Experience working with customer portals and work order management systems.
• Experience preparing customer quotations is an asset.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and customer portals.
• Manage third-party customer portals (e.g., Service Channel, Verisae), including receiving service requests, updating work order status, uploading documentation, and closing completed work orders.
• Maintain accurate customer and work order information within internal systems.
• Monitor shared inboxes and customer portals, providing timely updates on work order status and project timelines.
• Support operational reporting and data management activities.

Skills

Customer service

Dispatch coordination

Communication

Multitasking

Education

College Diploma/University Degree

Tools

Excel

Outlook

Job description

Energy Network Services Inc. (ENS) is Canada’s leading provider of connected energy solutions, with full national service coverage across 14 locations. ENS supports a growing range of efficiency initiatives—including lighting & controls retrofits, EV charging deployments, and battery energy storage systems. Through its integrated project management model, ENS has delivered turnkey solutions that help organizations reduce energy consumption, lower operational costs, and achieve net‑zero and sustainability goals.

Duties & Responsibilities

Customer Service & Portal Management

• Serve as the primary point of contact for customers via phone, email, and customer portals.
• Manage third-party customer portals (e.g., Service Channel, Verisae), including receiving service requests, updating work order status, uploading documentation, and closing completed work orders.
• Maintain accurate customer and work order information within internal systems.
• Monitor shared inboxes and customer portals, providing timely updates on work order status and project timelines.
• Support operational reporting and data management activities.

Dispatching & Scheduling

• Schedule and dispatch field technicians for service calls, preventive maintenance, audits, and emergency repairs.
• Coordinate technician schedules based on customer priorities, geographic locations, and service level agreements (SLAs).
• Create and issue work orders with clear scopes of work and supporting documentation.

Quoting & Administrative Support

• Prepare maintenance and repair quotations based on technician recommendations.
• Coordinate with the Procurement team to confirm product availability and lead times.
• Assist with general administrative duties as required to support daily operations.

Skills & Qualifications

• 2–3 years of experience in customer service, dispatching, service coordination, or a similar operational role.
• Experience in the electrical, lighting, construction, facilities maintenance, or service industry is considered an asset.
• Experience working with customer portals and work order management systems.
• Experience preparing customer quotations is an asset.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel and Outlook.

Education

• College Diploma or University Degree preferred.
• Previous experience in a customer service, call centre, or dispatching environment is an asset.

WHY JOIN ENS:

• Join a trusted industry leader known for innovation, technical expertise, and reliability.
• Contribute to high-impact industry that support energy efficiency and sustainability across Canada.
• Work alongside a collaborative team dedicated to quality, client success, and continuous improvement

***This posting is for a new vacancy***