Customer Experience & Order Specialist

Qnity; Mississauga; On-site; CAD 52,000 - 81,000; Full time

Job summary

Qnity is seeking a Customer Service Representative to act as the interface between customers and the business, assisting with the order-to-cash process and coordinating with supply chain and logistics teams in Mississauga. The role focuses on matching customer needs to Qnity product offerings, handling inquiries, credits/debits, and order monitoring.

Ideal candidates have a Bachelor’s degree, prior CSR experience, and proficiency in Excel.

Qualifications

• Bachelor's degree or equivalent is required.
• Previous experience as a Customer Service Representative is required.
• Salesforce.com experience is highly preferred.
• Knowledge of OTC transactions in SAP is highly preferred.
• Intermediate to high level Microsoft Excel proficiency is required (Excel, PowerPoint, Word, and Power BI).
• Experience in logistics, operations, or manufacturing is preferred.

Responsibilities

• Manage customer orders through Customer Service processes and systems.
• Handle all types of customer orders, including indent orders and services invoicing requests.
• Coordinate returns in line with Return Policies.
• Build strong customer relationships and gather market intelligence.
• Coordinate activity at assigned customer accounts and address issues proactively.
• Attend weekly Supply Chain meetings to analyze material delays.
• Differentiate between customer requirements and Qnity capabilities to propose best solutions.

Skills

Customer Service

Multitasking

Project Management

Change Management

Communication

Adaptability

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP

Excel

Power BI

PowerPoint

Word

Job description

Qnity is seeking a Customer Service Representative to act as the interface between customers and the business, assisting with the order-to-cash process and coordinating with supply chain and logistics teams in Mississauga. The role focuses on matching customer needs to Qnity product offerings, handling inquiries, credits/debits, and order monitoring.

Ideal candidates have a Bachelor’s degree, prior CSR experience, and proficiency in Excel.