Customer Service Representative

8981 EIDCA Specialty Products Company; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

Qnity is seeking a Customer Service Representative in Mississauga to act as the interface between customers and our business. You will manage orders, coordinate returns, and work with supply chain teams to ensure timely delivery while understanding and promoting Qnity's product offerings.

The role emphasizes relationship building, market intelligence gathering, and proactive issue resolution. Experience with Salesforce, SAP OTC, and advanced Excel/Power BI is valued. Equal opportunity employer.

Qualifications

• Bachelor's degree or equivalent is required.
• Previous experience as a Customer Service Representative.
• Salesforce.com experience is highly preferred.
• Knowledge of the Order to Cash (OTC) transactions in SAP is highly preferred.
• Ability to adjust with ease to new conditions and personnel, and to encourage confidence from customers.

Responsibilities

• Manage customer orders through Customer Service work processes and systems.
• Handle all types of customer orders, including indent orders and services invoicing requests.
• Support customers with coordination of returns following Return Policies.
• Strengthen customer experience by developing relationships, understanding needs, and gathering market intelligence.
• Coordinate activity at assigned customer accounts, address issues, and implement solutions.
• Participate in weekly meetings with the Supply Chain team to analyze material delays.
• Identify and deliver value-added services and differentiate offerings as needed.
• Respond to sales team inquiries regarding prices, stock, and latest sales.

Skills

Customer service

Salesforce.com

OTC knowledge

Excel

Power BI

Adaptability

Multitasking

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP OTC

Microsoft Office

Power BI

Job description

Position Overview

The Customer Service Representative (CSR) is the interface between customers and our business to deliver exceptional service through the order-to-cash process. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings.

Core Responsibilities

• Manage customer orders through Customer Service work processes and systems.
• Handle all types of customer orders, including indent orders and services invoicing requests.
• Supports customers with coordination of returns when required, following Qnity's Return Policies.
• Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
• Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
• Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
• Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
• Respond to sales team inquiries as: prices, stock, latest sales.

Skills Required

• Bachelor's degree or equivalent is required.
• Previous experience as a Customer Service Representative
• Salesforce.com experience is highly preferred.
• Knowledge of the Order to Cash (OTC) transactions in SAP is highly preferred.
• Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
• Logistics, operations, or manufacturing experience preferred.

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

This posting is for an existing vacancy. We use Artificial Intelligence (AI) to enhance our recruitment process.

Join a global leader making tomorrow's technologies possible, from AI to advanced computing and beyond. Here, your ideas spark innovation, your curiosity drives progress, and your journey powers the next leap in electronics.

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our