Customer Experience Lead - Front End & Service

London Drugs; Medicine Hat; On-site; CAD 38,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

RRSP matching

Employee Discount

Training & Education

Family Assistance

Recognition program

Community Involvement

Job summary

London Drugs in Canada seeks a Service Specialist to assist customers in the General Sales area and to supervise the front end of the store during their shift. The role supports a superior shopping experience and requires strong communication and customer service skills.

Applicants should excel in a fast-paced environment, be able to train others, and maintain a calm, professional demeanor. London Drugs offers advancement opportunities and a comprehensive benefits program.

Responsibilities

• Assist customers in the General Sales area to ensure a superior shopping experience.
• Supervise the front end during shifts, monitor cashier coverage, replenish change, and respond to customer inquiries.
• Handle customer issues professionally, maintain calm under pressure, and provide high-quality service in a fast-paced environment.
• Train and mentor staff, delegating tasks, following up on work habits and performance.
• Demonstrate a positive, mature leadership style with solid knowledge of store policies and procedures.

Job description

London Drugs in Canada seeks a Service Specialist to assist customers in the General Sales area and to supervise the front end of the store during their shift. The role supports a superior shopping experience and requires strong communication and customer service skills.

Applicants should excel in a fast-paced environment, be able to train others, and maintain a calm, professional demeanor. London Drugs offers advancement opportunities and a comprehensive benefits program.