Customer Experience Specialist — Front‑End & Service

London Drugs Limited; Medicine Hat; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits program

RRSP matching

Employee discount

In-house training & education courses

Employee assistance program

Recognition program

Job summary

London Drugs Limited in Medicine Hat seeks a Service Specialist to assist customers in the General Sales area and help oversee front-end operations. You’ll handle customer issues, monitor cashier coverage, replenish change, and answer checkout calls to ensure a smooth shopping experience.

The role emphasizes strong interpersonal skills, leadership ability to train others, and the capacity to stay calm and professional under pressure in a fast-paced environment.

Qualifications

• Superior customer service experience.
• Ability to work in a fast-paced environment.
• Excellent communication skills; patient and articulate.
• Leadership style with ability to train others.
• Flexibility in schedule; Monday to Sunday.

Responsibilities

• Provide assistance to customers throughout the General Sales area.
• Handle customer issues and supervise the front end of the store.
• Monitor cashier coverage, replenish change float, and answer calls for customer assistance at the checkouts.
• Train others and monitor their work habits.
• Remain calm under stress and manage difficult situations.

Job description

London Drugs Limited in Medicine Hat seeks a Service Specialist to assist customers in the General Sales area and help oversee front-end operations. You’ll handle customer issues, monitor cashier coverage, replenish change, and answer checkout calls to ensure a smooth shopping experience.

The role emphasizes strong interpersonal skills, leadership ability to train others, and the capacity to stay calm and professional under pressure in a fast-paced environment.