Customer Experience Lead - Front End & Service

London Drugs; Vernon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RRSP matching

Employee discount

Training programs

EAP (Family support)

Recognition program

Community involvement

Job summary

London Drugs is seeking a Service Specialist to support customers across the General Sales area and help deliver a superior shopping experience every day. The role includes supervising the front end, monitoring cashier coverage, replenishing supplies, and handling customer concerns with professionalism.

You will need excellent communication, a calm, proactive leadership style, and the ability to train others while working in a fast-paced environment.

Qualifications

• Strong customer service orientation and ability to work in a fast-paced retail environment.
• Excellent communication skills with customers and colleagues.
• Positive, mature leadership style with the ability to train others and monitor performance.
• Experience supervising front-end operations is an asset.

Responsibilities

• Assist customers throughout the General Sales area to ensure a superior shopping experience.
• Oversee front end during duty hours, monitor cashier coverage and front-end supplies.
• Maintain professional, courteous service and handle customer issues effectively.
• Demonstrate initiative, resilience under pressure and willingness to train teammates.

Skills

Customer service

Communication

Leadership

Team supervision

Job description

London Drugs is seeking a Service Specialist to support customers across the General Sales area and help deliver a superior shopping experience every day. The role includes supervising the front end, monitoring cashier coverage, replenishing supplies, and handling customer concerns with professionalism.

You will need excellent communication, a calm, proactive leadership style, and the ability to train others while working in a fast-paced environment.