Customer Experience Lead

Laura Canada; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Dynamic team

Career development

Work-life balance

Job summary

Laura Canada, Winnipeg, seeks a Team Leader to drive fashion-forward customer service and wardrobe styling in a dynamic retail setting. You will lead a team, coach on service, programs, product knowledge, and trends, and play a key role in achieving store results.

You will mentor staff, build personal wardrobes for customers, and ensure smooth daily operations from pricing to shipments, while fostering a culture of career growth and customer care.

Qualifications

• Experience as a team leader or sales trainer.
• Strong selling and customer service skills.
• Desire to develop a career in retail.

Responsibilities

• Act as a stylist to build a personalized wardrobe for the customer.
• Develop and train the sales team on exemplary customer service, promotion programs, product knowledge and trends.
• Monitor sales targets frequently and influence store results.
• Open and close the store; daily tasks such as changing prices, processing shipments/transfers and store cleanliness.

Skills

Leadership experience

Customer service

Sales training

Retail operations

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store's results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!