Customer Experience Lead

Melanie Lyne; Oakville; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Dynamic team

Career development

Work-life balance

Job summary

Melanie Lyne in Oakville is seeking a Team Leader to drive fashion-focused customer service and sales.

You will mentor the sales team, demonstrate product knowledge, and help guests build wardrobes. This role offers growth, structured development, and a supportive management team.

Qualifications

• Experience leading sales teams or training staff.
• Strong customer service and selling skills.
• Passion for fashion and trends.
• Ability to meet sales targets.

Responsibilities

• Act as a stylist to build personalized wardrobe for customers.
• Develop and train the sales team on exemplary customer service, product knowledge and current trends.
• Monitor sales targets frequently and influence store results.
• Perform daily tasks such as changing prices, processing shipments/transfers, keeping the store clean.
• Open and close the store as required.

Skills

Team leadership

Sales training

Customer service

Visual merchandising

Product knowledge

Tools

POS systems

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance