Self-Serve Sales Co-worker

IKEA; Burlington; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Wellness days

Health coverage

RRSP matching

IKEA bonus program

Flexible spending

Life insurance

Employee discounts

Parental leave

Bereavement leave

Employee assistance

Job summary

IKEA Burlington is seeking a Sales Co-worker II to enhance the customer experience by offering home furnishing solutions and answering questions as customers move through the store. You’ll be the friendly face helping shoppers find what they need and explaining features, delivery options, and promotions.

You will handle stocking, maintain an inviting store presentation, and stay current on in-store specials. A 6-month background in high-volume retail or customer service is expected.

Qualifications

• 6 months of experience in a high-volume sales or customer service environment.
• Capable of lifting up to 50 lbs in a fast-paced setting.
• Passion for IKEA products, design, and sustainability values.

Responsibilities

• Assist customers by understanding needs and suggesting home furnishing solutions.
• Help customers navigate the store and locate products.
• Keep area stocked, tidy, and ensure clear shelf labels.
• Explain delivery options, product features and promotions to customers.
• Support the team with additional duties as needed.

Skills

Customer service

Sales

Multitasking

Attention to detail

People skills

Communication

Job description

WHAT YOU'LL NEED TO HAVE

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

A DAY IN YOUR LIFE WITH US

• Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
• Generally, help our customers find their way around the store, so they can get what they need.
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate.
• Identify customer needs by asking insightful questions and advise them on the best solutions for their homes.
• Stay current and knowledgeable about in-store specials, delivery options, product features and benefits.
• Support your team with additional duties, as required.

ABOUT THIS WORK AREA

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker II.

The starting rate/ salary for this position is 20.15 CAD