Sales Co-worker G38 (Bath & Dining)

Inter IKEA Systems B.V.; Richmond; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual bonus

Flexible spending account

Life insurance

Discounts (merchandise and restaurant)

Bereavement leave

Employee assistance program

Job summary

IKEA Richmond, BC is seeking a Sales Co-worker to welcome customers, assess needs, and guide them to the best home furnishings solutions. You will use the store's sales channels and keep areas clean, priced, and stocked to create a positive shopping experience.

This role requires strong customer service, a passion for IKEA products and sustainability, and the ability to work in a fast-paced environment, with willingness to climb ladders when needed.

Qualifications

• Approximately 6 months of experience in high-volume sales or customer service.
• Able to work in a physically demanding, fast-paced environment and on ladders.
• Excellent customer service and communication skills.
• Passionate about IKEA products and sustainability commitments.

Responsibilities

• Approach customers who need help and assess their needs to recommend solutions.
• Understand IKEA sales channels and how to help diverse customers.
• Keep your area clean, tidy, priced and fully stocked, with merchandising standards in place.
• Convey passion about IKEA products and share knowledge with customers and colleagues.
• Understand store and department action plans and contribute to department goals.
• Offer all store services to help customers make informed choices.
• Lead or support planned commercial activities in the department.
• Maximise sales while maintaining profitability by focusing on top-selling items.

Skills

Attention to detail

Customer service

People person

Product passion

High-volume environment

Ladder safety

Time management

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You enjoy working in a physically demanding, fast-paced, work environment and are comfortable with working on ladders and with heights.
• Ability to prioritize and organize your own work to make efficient use of the time available.

A day in your life with us

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/övertag).

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker.

The starting rate/ salary for this position is 19.28 CAD