Self-Serve Sales Co-worker

IKEA Gruppe; Burlington; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus incentive

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Burlington, Canada, is seeking a Sales Co-worker II to assist customers with home furnishing needs and provide friendly service in a fast-paced environment.

You will help customers navigate the store, maintain clean displays, and stay informed about promotions and product features. This role requires a passion for our products and a customer-first attitude.

Qualifications

• 6 months of experience in a high-volume sales or customer service environment.
• Ability to lift up to 50 lbs in a fast-paced store setting.
• Strong customer needs assessment and solution selling skills.
• Excellent verbal and written communication with a friendly attitude.

Responsibilities

• Be an IKEA Ambassador by understanding you impact the customer experience by offering home furnishing solutions.
• Help customers find their way around the store so they can get what they need.
• Ensure recovered products are stored properly and your area is stocked and visually presentable.
• Identify customer needs by asking questions and advise them on the best solutions for their homes.
• Stay current on in-store specials, delivery options and product features and benefits.
• Support your team with additional duties as required.

Skills

Customer service

Attention to detail

People skills

IKEA product passion

High-volume sales

Job description

What you'll need to have

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

A day in your life with us

• Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
• Generally, help our customers find their way around the store, so they can get what they need.
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate.
• Identify customer needs by asking insightful questions and advise them on the best solutions for their homes.
• Stay current and knowledgeable about in-store specials, delivery options, product features and benefits.
• Support your team with additional duties, as required.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker II.

The starting rate/ salary for this position is 20.15 CAD