Customer Experience Associate

TD; Mississauga; On-site; CAD 60,000 - 80,000; Part time

Job summary

Ein etablierter Akteur im Finanzsektor sucht einen engagierten Customer Experience Associate, der Kundeninteraktionen bereichert und exzellenten Service bietet. In dieser spannenden Rolle sind Sie verantwortlich für die Bearbeitung von Finanztransaktionen, das Verständnis von Kundenbedürfnissen und die Empfehlung geeigneter Banklösungen. Das Unternehmen fördert eine positive und inklusive Arbeitsumgebung und bietet umfangreiche Entwicklungs- und Schulungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und Teil eines dynamischen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheits- und Wellnessleistungen

Karriereentwicklung

Rabatte

Bezahlter Urlaub

Qualifications

• Mindestens 1 Jahr relevante Erfahrung im Kundenservice.
• Starke organisatorische Fähigkeiten in einem dynamischen Umfeld.

Responsibilities

• Bearbeitung von Transaktionen wie Einzahlungen und Abhebungen.
• Empfehlung maßgeschneiderter Banklösungen für Kunden.

Skills

Kundenservice

Organisation

Kommunikationsfähigkeiten

MS Office

Detailgenauigkeit

Education

High School Diplom

Bachelorabschluss oder gleichwertig

Tools

MS Office

Job description

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Work Location: Mississauga, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key aspects of the colleague experience at TD. Our policies and practices are designed to enable colleagues to progress through the salary range over time as they advance in their roles. The actual base pay offered may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation details with recruiters.

Job Description:

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with customers through a broad range of service transactions and advice on products and solutions. We understand customer needs and identify opportunities to promote products and services, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Description:

Are you personable and capable of making customer interactions delightful? Can you accurately process financial transactions and provide excellent service? If yes, apply to become a Customer Experience Associate. We seek a well-rounded individual who understands customer needs and can recommend suitable banking solutions.

In This Role, You Will:

• Process transactions such as deposits, withdrawals, and bill payments following procedures, regulations, and ethics.
• Understand customer needs and recommend tailored solutions, handling confidential matters with discretion.
• Respond to and resolve customer concerns, escalating issues as needed.
• Achieve goals by promoting banking solutions and completing tasks efficiently.
• Engage personally with customers to advise on banking solutions clearly and effectively.
• Promote a positive, diverse, and equitable work environment and participate in personal development.
• Support team efforts by respecting colleagues and maintaining communication.
• Deliver quality customer experiences and suggest operational improvements.

Job Requirements:

• High School diploma or 1+ years of relevant experience.
• An undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills in a fast-paced environment.
• Proficiency with MS Office and internet use.
• Initiative, accuracy, and attention to detail to handle multiple priorities.
• Effective communication skills to connect with diverse individuals courteously and calmly.

Who We Are:

TD is a leading global financial institution, the fifth largest bank in North America by branches. We serve over 27 million households and businesses daily across Canada, the US, and globally. With over 95,000 colleagues, our mission is to Be the Better Bank and enrich the lives of our customers, communities, and colleagues.

We are dedicated to exceptional customer experience, believing all colleagues are customer-facing. We innovate to enhance service and develop capabilities for the future of banking. Whether experienced or new to financial services, we support your growth through training, mentorship, and development programs. As we grow, so will you.

Our Total Rewards: Our comprehensive package includes salary, variable pay, health and wellness benefits, retirement plans, paid time off, discounts, career development, and recognition programs. Learn more about our offerings.

Additional Information: We’re committed to supporting your success through development, training, and benefits. This role adheres to provincial employment regulations. We offer accommodations for candidates with accessibility needs.

Colleague Development: We support your career goals via performance conversations, online learning, and mentoring. Whether helping customers or coaching colleagues, many career paths are available within TD.

Training & Onboarding: We provide training to ensure your success in this role.

Interview Process: We will contact suitable candidates to schedule interviews and communicate outcomes via email or phone.

Accommodation: We value accessibility. Please inform us if accommodations are needed during the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only): N/A

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other
• Industries: Banking