Customer Experience Associate - King & University, Toronto (18.75 hrs/week)

Scotiabank; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

Ein zukunftsorientiertes Unternehmen sucht einen Customer Experience Associate, der die Verbindung zu den Kunden herstellt und ihnen hilft, ihre finanziellen Ziele zu erreichen. In dieser Rolle sind Sie das Herzstück der Filiale und bieten außergewöhnlichen Service, während Sie die Kundenbedürfnisse proaktiv erkennen und erfüllen. Sie werden Teil eines engagierten Teams, das sich für die Entwicklung und das Wachstum der Mitarbeiter einsetzt und eine positive Auswirkung auf die Gemeinschaft hat. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und in einem dynamischen Umfeld zu arbeiten, ist diese Position genau das Richtige für Sie.

Benefits

Interne Schulungen

Wettbewerbsfähige Vergütung und Leistungen

Möglichkeiten zur beruflichen Entwicklung

Anerkennung und Belohnungen für hohe Leistung

Qualifications

• Nachgewiesene Fähigkeiten im Kundenservice durch Arbeit oder Engagement in der Gemeinschaft.
• Starke technische Fähigkeiten und die Fähigkeit, digitale Bankoptionen zu fördern.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung exzellenten Service.
• Identifizieren und Lösen von Kundenbedürfnissen.

Skills

Kundenservice

Verkaufskompetenz

Technische Fähigkeiten

Flexibilität

Tools

Mobile Banking Anwendungen

Job description

Requisition ID: 222255

Join a purpose-driven, high-performing team committed to results

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank is a place where we prioritize our customers' needs and help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As a vital part of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer’s journey by:

1. Taking a proactive approach to discover our customers’ needs and listening to understand their requests
2. Processing daily transactions
3. Nurturing long-standing relationships
4. Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities
5. Being a technology expert, introducing clients to mobile banking applications, and assisting them to manage their banking needs better

Is this role right for you? In this role, you will:

1. Build strong customer relationships and deliver excellent service
2. Identify and solve customer needs
3. Explain complex concepts simply
4. Demonstrate success in a target-based environment and contribute positively to a team
5. Show eagerness to learn and determination to succeed

Skills and qualifications we’re looking for:

1. Proven customer service skills through work or community involvement
2. Ability to assist professionally, friendly, and efficiently
3. Availability for flexible scheduling
4. Comfort in simple sales situations
5. Strong technical skills and ability to promote digital banking options

What’s in it for you?

1. The chance to join a forward-thinking organization with a collaborative team
2. Diverse opportunities for professional development
3. Internal training to support your growth
4. An organization committed to community impact
5. Recognition and rewards for high performance, with leadership support and internal training
6. Competitive compensation and benefits

Location: Toronto, Ontario, Canada

Scotiabank, guided by our purpose "for every future," helps our customers and communities succeed through a broad range of financial services. We value diverse skills and experiences and are committed to inclusion and accessibility. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply online. We appreciate all applicants' interest; only those selected for interviews will be contacted.