Customer Experience Associate - Laurier Centre, Milton (18.75 Hours / Week)

Scotiabank; Milton; On-site; CAD 40,000 - 65,000; Full time

Job summary

Ein zukunftsorientiertes Unternehmen sucht einen Customer Experience Associate, der die Kundenbeziehungen stärkt und einen hervorragenden Service bietet. In dieser Rolle sind Sie das Gesicht der Filiale und helfen den Kunden, ihre finanziellen Ziele zu erreichen. Sie werden aktiv auf die Bedürfnisse der Kunden eingehen, tägliche Transaktionen bearbeiten und einfache Verkaufschancen erkennen. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Team zu arbeiten, das Engagement für die Kunden und die Gemeinschaft zeigt. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem flexiblen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Leistungspaket

Berufliche Entwicklungsmöglichkeiten

Interne Schulungen

Anerkennung für Leistungen

Qualifications

• Nachgewiesene Kundenservicefähigkeiten durch Arbeit oder Engagement in der Gemeinschaft.
• Bereitschaft, professionell und freundlich zu helfen.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung exzellenten Service.
• Identifizieren und Lösen von Kundenbedürfnissen.

Skills

Kundenservicefähigkeiten

Verkaufskompetenz

Technische Fähigkeiten

Job description

Requisition ID: 225075

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

About The Role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch Network, your focus is to provide exceptional service throughout the customer’s journey by:

1. Taking a proactive approach to discovering customer needs and listening to understand their requests.
2. Processing daily transactions.
3. Nurturing long-standing relationships.
4. Contributing to branch targets by identifying and fulfilling simple sales opportunities.
5. Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and helping them manage their banking needs.

Is this role right for you? In this role, you will:

1. Build strong customer relationships and deliver excellent service.
2. Uncover and solve customer needs.
3. Explain complex concepts simply.
4. Demonstrate success in a target-based environment and contribute positively to a team.
5. Show eagerness to learn and determination to succeed.

Skills

We’d love to work with you if you:

1. Have proven customer service skills through work or community involvement.
2. Are willing to assist in a professional, friendly, and efficient manner.
3. Are available to work a flexible schedule.
4. Are comfortable in simple sales situations.
5. Have strong technical skills and can promote digital and self-service banking options.

What’s in it for you?

Join a forward-thinking organization with a collaborative team of innovative thinkers. Enjoy a rewarding career with diverse professional development opportunities, internal training, community impact, recognition, and a competitive benefits package.

Location: Milton, Ontario, Canada

About Scotiabank

Guided by our purpose: "for every future," we help our customers, families, and communities succeed through a broad range of financial services.

We value the unique skills each individual brings and are committed to an inclusive, accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply online; only those selected for interviews will be contacted.