Customer Experience Associate - St.Clair & O'Connor (22.5 hours/week)

Scotiabank; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen Customer Experience Associate, der die Kundenbeziehungen stärkt und außergewöhnlichen Service bietet. In dieser Rolle sind Sie der erste Kontaktpunkt für Kunden und helfen ihnen, ihre finanziellen Ziele zu erreichen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und Kundenorientierung im Vordergrund stehen. Das Unternehmen bietet vielfältige Möglichkeiten zur beruflichen Weiterentwicklung, interne Schulungen und ein unterstützendes Arbeitsumfeld. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem teamorientierten Umfeld zu arbeiten, ist diese Position genau das Richtige für Sie.

Benefits

Interne Schulungen

Wettbewerbsfähige Vergütung

Anerkennung und Belohnungen für hohe Leistung

Berufliche Wachstumschancen

Qualifications

• Erfahrung im Kundenservice durch Arbeit oder Engagement in der Gemeinschaft.
• Fähigkeit, freundlich und effizient zu helfen.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung exzellenten Service.
• Entdeckung und Ansprache von Kundenbedürfnissen.

Skills

Kundenservicefähigkeiten

Verkaufskompetenz

Technische Fähigkeiten

Flexibilität

Job description

Requisition ID: 224592

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering customer needs and listening to understand their requests
• Processing daily transactions
• Nurturing long-standing relationships
• Contributing to branch targets by identifying and fulfilling sales opportunities
• Sharing your technical knowledge by introducing clients to mobile banking applications and helping them manage their banking needs

Is this role right for you? In this role, you will:

• Build strong customer relationships and deliver excellent service
• Uncover and address customer needs
• Explain complex concepts simply
• Succeed in a target-based environment and contribute positively to a team
• Show eagerness to learn and determination to succeed

Skills required to succeed:

• Proven customer service skills from work or community involvement
• Ability to assist professionally, friendly, and efficiently
• Flexibility to work a varied schedule
• Comfort in simple sales situations
• Strong technical skills and ability to promote digital banking options

What’s in it for you?

• Join a forward-thinking organization with a collaborative team
• Enjoy diverse opportunities for professional growth
• Receive internal training to support your career development
• Be part of a community-focused organization
• Recognition and rewards for high performance, with leadership support for your advancement
• Competitive compensation and benefits

Location

Canada: Ontario: Toronto

Scotiabank helps customers, families, and communities succeed through a broad range of financial services, guided by our purpose: "for every future".

We value diverse skills and experiences and are committed to an inclusive environment. If you need accommodations during recruitment, please inform our Recruitment team. Candidates must apply online. We appreciate all applicants; only those selected for interviews will be contacted.