Customer Experience Associate - Future Opportunities

TD; Ottawa; On-site; CAD 30,307 - 37,484; Full time

Job summary

A leading financial institution in Ottawa is seeking a Customer Experience Associate to process financial transactions and recommend suitable banking solutions. The ideal candidate will possess a High School diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. Responsibilities include resolving customer concerns, achieving business objectives, and delivering quality customer experiences. This opportunity offers an engaging work environment with an emphasis on personal development and teamwork.

Qualifications

• 1+ year(s) of relevant experience.
• Ability to work in a fast-paced environment.
• Detail-oriented with strong initiative.

Responsibilities

• Process financial transactions according to procedures.
• Recommend tailored banking solutions to customers.
• Resolve customers’ concerns effectively.
• Achieve business goals through timely processes.
• Advise customers on banking solutions clearly.

Skills

Strong administration skills

Organizational skills

Time-management

MS Office (Word, Excel, Outlook)

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Job description

Work Location: Ottawa, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

We are looking for a Customer Experience Associate who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

In This Role, You Will

• Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Job Requirements

• High School diploma and/or 1+ year(s) of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Language Requirement (Quebec Only): Sans Objet