Customer Experience Associate - Future Opportunities

TD; Barrie; On-site; CAD 30,307 - 38,572; Part time

Job summary

TD in Barrie, Ontario invites applications for a Customer Experience Associate to perform a range of customer service transactions and provide information and advice on services, products and solutions to ensure a positive customer experience.

You will process deposits, withdrawals, and bill payments, assess customer needs, and promote TD banking solutions with discretion and accuracy. A supportive team environment encourages personal growth and performance development.

Qualifications

• High school diploma or 1+ years of relevant experience.
• Strong admin, organizational, planning, and time management skills.
• MS Office (Word, Excel, Outlook) and internet proficiency.
• Excellent written and verbal communication; detail-oriented.
• Ability to handle changing priorities in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Assess customer needs and recommend banking solutions with discretion.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve goals and complete processes accurately.
• Provide clear banking guidance and maintain customer relationships.
• Contribute to a positive work environment and participate in performance development.
• Support the team and keep stakeholders updated on routine activities.
• Identify opportunities for operational improvements to enhance service.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Problem solving

Education

High School diploma

Tools

MS Office

Job description

Job Details

Work Location: Barrie, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $28.33 CAD

Job Description

As a Customer Experience Associate you will perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to customers, ensuring a positive customer experience.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and the internet
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

Sans Objet