Bilingual Customer Service Representative

Jobtailor; Brampton; On-site; CAD 36,000 - 48,000; Full time

Job summary

Jobtailor in Brampton seeks a bilingual Customer Service Representative to provide information on government programs, process applications and payments, and deliver front-line service in partnership with ServiceOntario.

The role requires excellent English and French, 2+ years in office admin and customer service, and proficiency with MS Office, Teams, and service systems; a Criminal Record Check is required.

Qualifications

• Bilingual in English and French mandatory.
• High school diploma or equivalent.
• At least 2 years in office administration and customer service in a fast-paced environment.
• Experience with ServiceOntario, municipal government, or public sector is an asset.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and computerized service systems.
• Criminal Record Check required.
• Ability to interpret policies and apply them during customer interactions.
• Ability to handle cash transactions and process payments.
• Ability to work independently and in a team environment.
• Fast-paced, high-volume in-person service experience preferred.
• Commitment to diversity and inclusion.

Responsibilities

• Provide timely and accurate information about government programs, products, and services
• Clearly communicate service details, fees, and eligibility requirements
• Address customer concerns with tact and empathy
• Process applications, registrations, and renewals according to established policies and procedures
• Receive, process, and reconcile payments accurately and accountably
• Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements
• Deliver front-line customer service through Peel Region's partnership with ServiceOntario

Skills

Bilingual English/French

Customer Service

Office Administration

Cash Handling

Payment Processing

Policy Interpretation

Independent Work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Teams

Computerized Service Systems

Job description

• Provide timely and accurate information about government programs, products, and services


• Clearly communicate service details, fees, and eligibility requirements


• Address customer concerns with tact and empathy


• Process applications, registrations, and renewals according to established policies and procedures


• Receive, process, and reconcile payments accurately and accountably


• Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements


• Deliver front-line customer service through Peel Region's partnership with ServiceOntario

Requirements

• Advanced proficiency in both English and French; language proficiency will be assessed


• High school diploma or an equivalent combination of education experience


• Minimum of two (2) years of office administration and customer service experience in a fast-paced environment


• Previous ServiceOntario, municipal government, or public sector service delivery experience considered an asset


• Proficiency with Microsoft Office Suite, Microsoft Teams, and computerized customer service or reporting systems


• Successful completion of a Criminal Record Check as a condition of employment


• Ability to interpret policies and procedures and apply them during customer interactions


• Ability to accurately handle cash transactions and process payments


• Ability to work effectively independently and in a team environment with minimum supervision


• Ability to perform effectively in a fast-paced, high-volume, in-person customer service environment


• Commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive bias management

Core Competencies

Demonstrates advanced proficiency in both English and French, with a strong background in customer service and office administration. Capable of processing applications and payments accurately while maintaining knowledge of relevant policies and procedures.

Highest-signal resume keywords

• Bilingual Proficiency in English and French


• Customer Service Experience


• Office Administration Skills


• Microsoft Office Suite Proficiency


• Cash Handling and Payment Processing

ATS Optimization Keywords

Hard Skills

• Office Administration


• Customer Service


• Payment Processing


• Application Processing


• Policy Interpretation

Soft Skills

• Tact and Empathy


• Team Collaboration


• Independent Work


• Adaptability in Fast-Paced Environments


• Commitment to Diversity and Inclusion

Certifications & Qualifications

• Criminal Record Check

Industry Keywords

• ServiceOntario


• Municipal Government


• Public Sector Service Delivery


• Legislation Compliance

Tools & Technologies

• Microsoft Office Suite


• Microsoft Teams


• Computerized Customer Service Systems