Customer Experience Associate - Future Opportunities

TD; Ottawa; On-site; CAD 30,307 - 37,484; Full time

Job summary

A leading Canadian bank in Ottawa is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. You will need to bring excellent organizational and communication skills while ensuring customer satisfaction. The ideal candidate has a high school diploma with at least one year of relevant experience and is proficient in MS Office. The role offers a salary range of $22.00 - $27.21 CAD per hour, and you will be part of a dynamic team promoting effective banking solutions.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning, and time-management skills.
• Dynamic communicator with established customer-experience skills.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend appropriate solutions.
• Respond to and resolve customers' concerns using standard procedures.

Skills

Administration skills

Organizational skills

Time-management skills

Customer experience skills

Communication skills

Initiative

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location: Ottawa, Ontario, Canada

Hours: 0

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

Job Description

Can you bring your charming self to work and make customer interactions delightful? Process financial transactions accurately and provide excellent customer experience. As a Customer Experience Associate, you will understand and meet customer needs while promoting banking solutions.

In This Role, You Will:

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend appropriate solutions, exercising discretion in confidential matters.
• Respond to and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, remaining dedicated, and keeping everyone informed on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• Go‑getter who exercises initiative and is accurate and detail‑oriented, handling several tasks and changing priorities.
• Dynamic communicator with established customer‑experience skills, able to connect verbatim and in writing with diverse individuals calmly, courteously, and effectively.