Customer Experience Associate-Future Opportunities

TD; Surrey; On-site; CAD 29,618 - 37,264; Part time

Job summary

TD in Surrey, BC is seeking a Customer Experience Associate to support personal and commercial banking customers. The role focuses on processing transactions, understanding client needs, and delivering accurate banking solutions with confidentiality and care.

Responsibilities include resolving inquiries, meeting targets, and promoting TD services while maintaining a positive service environment and strong teamwork.

Qualifications

• High School diploma and/or 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Skills

Customer service

Communication

Organisational skills

MS Office

Attention to detail

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Work Location: Surrey, British Columbia, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $21.50 - $27.05 CAD

Position: Customer Experience Associate

Job Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements

• High School diploma and/or at least 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A proactive, detail‑oriented individual who can exercise initiative and handle multiple tasks with changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner.

Language Requirement (Quebec Only)

Sans Objet