Customer Experience Associate

TD; Township of Langley; On-site; CAD 30,996 - 39,027; Full time

Benefits offered by this job

Health and well-being benefits

Career development opportunities

Paid time off

Banking benefits and discounts

Job summary

A leading financial institution in Aldergrove, British Columbia is seeking a Customer Experience Associate to enhance customer interactions and ensure accurate processing of financial transactions. The ideal candidate will have strong communication skills, customer experience expertise, and the ability to recommend tailored banking solutions. A high school diploma with relevant experience is required, along with proficiency in MS Office. Join us for a rewarding career with growth potential and a supportive work environment.

Qualifications

• 1+ years of relevant experience.
• Ability to handle multiple tasks and changing priorities.
• Strong planning and time management skills.

Responsibilities

• Process financial transactions including deposits and withdrawals.
• Understand customer needs to recommend banking solutions.
• Help create a positive and diverse work environment.

Skills

Customer experience

Administration

Organizational skills

MS Office proficiency

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Work Location:

Aldergrove, British Columbia, Canada

Hours:

15

Line Of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We understand customer needs and identify opportunities to promote products and services while ensuring a positive customer experience.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.