Customer Experience Agent - Car Rentals (Ottawa)

Enterprise Holdings; Greater Sudbury; On-site; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement Savings Plan with company 2

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative in Ottawa, ON. The role focuses on delivering high levels of face-to-face customer service, supporting branch and rental needs, and providing administrative support.

Back-up rental duties may be required in a busy city location. Full-time position at $18.50/hour with benefits including paid time off, employee discount, Health/Life/Dental/Vision Insurance, and a company retirement plan.

Qualifications

• 1+ year of customer service or sales experience in retail, guest services, or admin support.
• Must be able to work in Canada and not require sponsorship.
• Ontario G or G2 driver license with limited violations.
• Excellent communication and problem-solving skills.

Responsibilities

• Take incoming calls for reservations, rate quotes, and inquiries and provide resolutions.
• Meet and greet customers and assist with rental needs in person or over the phone.
• Process returns, check-ins, and exit kiosk transactions.
• Assist with billing, accounts receivable, and general administrative tasks.
• May sell optional protection products, upgrades, and ancillary services.
• Maintain vehicle cleanliness and report any needed maintenance.

Skills

Customer service

Retail/sales experience

Scheduling coordination

Education

High school diploma

Job description

Enterprise Mobility is hiring a Customer Experience Representative in Ottawa, ON. The role focuses on delivering high levels of face-to-face customer service, supporting branch and rental needs, and providing administrative support.

Back-up rental duties may be required in a busy city location. Full-time position at $18.50/hour with benefits including paid time off, employee discount, Health/Life/Dental/Vision Insurance, and a company retirement plan.