Customer Experience Specialist - Car Rentals

Enterprise; Northwestern Ontario; On-site; CAD 38,000 - 45,000; Full time

Benefits offered by this job

Paid time off

40 hour per week schedule

Employee discount

Retirement Savings Plan with company 5

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility invites applications for a Customer Experience Representative at the Thunder Bay Airport location. The role focuses on delivering high-level service to internal and external customers, assisting with branch and rental needs, and providing friendly in-person or phone support.

The position requires a customer-service background, a valid Ontario driver’s license, and the ability to work a full‑time schedule.

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must be able to work one of the following schedules: Schedule A: Friday - Tuesday: 10:00 AM – 6:00 PM

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Enterprise Mobility invites applications for a Customer Experience Representative at the Thunder Bay Airport location. The role focuses on delivering high-level service to internal and external customers, assisting with branch and rental needs, and providing friendly in-person or phone support.

The position requires a customer-service background, a valid Ontario driver’s license, and the ability to work a full‑time schedule.