Customer Experience Representative - Thunder Bay Airport

Enterprise Holdings; Thunder Bay; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan with company 4

Job summary

Enterprise Holdings seeks a Customer Experience Representative at Thunder Bay Airport to assist customers face-to-face and over the phone, handling reservations, rate quotes, and service inquiries. You will support branch operations, process transactions, and help drive customer satisfaction in a fast-paced rental environment.

The role requires strong communication, a valid Ontario G/G2 license, and a commitment to a full-time 40-hour schedule with competitive benefits in a Canadian market.

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• High school diploma or above; some college preferred.

Responsibilities

• Handle in-person, phone, and email inquiries; provide information and resolve issues for customers and partners.
• Sell optional protections and services where appropriate.
• Assist with rental processes, returns, check-ins, and exit kiosk transactions.
• Greet customers, assess rental needs, and communicate terms clearly.

Skills

Customer service

Sales experience

Retail

Administrative support

Phone handling

Education

High school diploma

Some college

Tools

Accounts receivable

Billing software

CRM / Kiosk systems

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:Thunder Bay Airport - 100 PRINCESS ST. THUNDER BAY, ON P7E 6S2.

Interview will take place at 1465 Walsh St WThunder Bay, ON P7E 4X6.

This is a Full-Time position that pays $18.15 / hour

We offer:

• Paid time off
• Consistent full time40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule A: Friday - Tuesday: 10:00 AM - 6:00 PM

or

Schedule B: Friday - Tuesday: 11:00 AM - 7:00 PM

Responsibilities

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must be able to work one of the following schedules:
  • Schedule A: Friday - Tues day: 10:00 AM - 6:00 PM
  • Schedule B: Friday - Tues day: 11:00 AM - 7:00 PM

Posted Salary Range

CAD $18.15 / Hour