Customer Experience Advocate

Trail Appliances Ltd.; Calgary; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee assistance program

Employee discounts

Job summary

Trail Appliances Ltd. in Calgary is hiring a Customer Service Representative to be the first point of contact for customers, greeting them in person or over the phone and delivering a welcoming, professional experience.

You will book deliveries, coordinate scheduling, process payments and invoices with accuracy (minimum typing speed of 40 words per minute), and keep organized records while collaborating with sales consultants to provide optimal support.

Qualifications

• Strong work ethic, punctuality, attention to detail.
• Excellent communication skills.
• Ability to quickly learn new software and systems.

Responsibilities

• Assist and greet customers, in person and over the phone.
• Book deliveries and coordinate scheduling to meet customer needs.
• Process customer payments and type up invoices with accuracy (min 40 wpm).
• Maintain organized records and filing systems.
• Collaborate with sales consultants to provide optimal solutions and support.

Skills

Communication skills

Teamwork

Typing speed 40 wpm

Job description

Trail Appliances Ltd. in Calgary is hiring a Customer Service Representative to be the first point of contact for customers, greeting them in person or over the phone and delivering a welcoming, professional experience.

You will book deliveries, coordinate scheduling, process payments and invoices with accuracy (minimum typing speed of 40 words per minute), and keep organized records while collaborating with sales consultants to provide optimal support.