Service Support Clerk (Calgary South)

Trail Appliances AB/SK; Calgary; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee assistance program

Incentives and rewards

Employee discounts

Job summary

Trail Appliances AB/SK is seeking a Service Support Clerk in Calgary to provide administrative and customer service support for the Service department. The role may focus on Call Centre operations or Parts support, collaborating across Install Administration to ensure efficient service delivery.

Responsibilities include processing inquiries, managing parts inventory, coordinating with technicians, and maintaining records.

Qualifications

• Strong organizational skills and attention to detail.
• Proficiency with data entry, inventory management, and order processing systems.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of inventory and parts management; ability to lift up to 50 lbs and use ladders as required.

Responsibilities

• Provide administrative and customer service support by documenting inquiries, resolving issues, and escalating complex matters when needed.
• Identify, source, order, receive, inspect, and manage parts inventory with accurate records and coordinating returns or reallocations.
• Support Call Centre operations by handling inbound and outbound customer communications and documenting interactions.
• Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities.
• Maintain accurate inventory, work orders, and purchasing records, ensuring documentation is organized and compliant with company standards.

Skills

Organizational skills

Data entry

Inventory management

Customer service

Multitasking

Lifting up to 50 lbs

Tools

Inventory management software

Order processing systems

Job description

Who we are

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position

Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure efficient service delivery and support for our customers.

What we offer

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you'll be doing

• Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed
• Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations
• Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions
• Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities
• Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards

What you need to be successful

• Strong organizational skills with excellent attention to detail
• Proficiency with computer systems for data entry, inventory management, and order processing
• Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. and use ladders or stairs as required

Availability

This is a full-time position and will require you to be available: Monday to Friday from 6:30am to 5:00pm

What to expect from us

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you'll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We'll make a final decision and give you a call to let you know the outcome

We value diverse perspectives and are committed to creating an inclusive workplace.