Customer Service Representative (Calgary Crowfoot)

Trail Appliances AB/SK; Calgary; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Health & dental

Personal care days

Holidays off

Employee assistance

Employee discounts

Job summary

Trail Appliances in Calgary is seeking a Customer Service Representative to greet customers, assist over the phone, and process payments with accuracy. This full-time role emphasizes a people-first attitude and professional, patient service.

You will book deliveries, coordinate scheduling, and work with sales colleagues to provide tailored solutions, ensuring every customer feels heard and valued in a supportive team setting.

Qualifications

• Strong work ethic and punctuality to support daily customer service tasks.
• Excellent attention to detail and accuracy in transactions.
• Proactive input to improve the customer experience.
• Clear written and oral communication with diverse teams.

Responsibilities

• Assist and greet customers in person or by phone with a professional tone.
• Book deliveries and coordinate scheduling to meet customer needs.
• Process customer payments and prepare invoices with accuracy.
• Maintain organized records and filing systems.
• Collaborate with sales consultants to deliver tailored solutions.

Skills

Work ethic

Punctuality

Attention to detail

Customer focus

Communication

Team collaboration

Adaptability

Computer skills

Job description

Who we are

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

Who we are

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The Position

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude, professionalism, and patience, you'll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, we provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you'll be doing

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience
• Book deliveries and coordinate scheduling to meet customer needs
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards
• Maintain organized records and manage filing systems
• Collaborate with sales consultants and team members to provide optimal solutions and support

What you need to be successful

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people
• Proactively provide input and recommendations to enhance the customer experience
• Collaborate with various departments to resolve customer issues efficiently and effectively
• Quickly learn and adapt to computer software and systems
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team

Availability

This is a full-time position and will require you to be available: Monday to Sunday from 10:00am to 6:00pm

Compensation

$17.00/hr

We value diverse perspectives and are committed to creating an inclusive workplace.