Service Support Clerk (Calgary South)

Trail Appliances Ltd.; Calgary; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances Ltd. is seeking a Service Support Clerk to deliver an exceptional customer experience by providing administrative and customer service support to the Service department.

Depending on needs, you may focus on Call Centre operations or Parts support while collaborating with Install Administration to ensure efficient service delivery. You will document inquiries, manage parts inventory, support scheduling, and maintain accurate records.

Qualifications

• Strong organizational skills and attention to detail.
• Proficiency with computer systems for data entry and inventory management.
• Excellent communication and customer service skills with internal and external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of inventory and parts management principles; physical ability to lift up to 50 lbs.

Responsibilities

• Provide administrative and customer service support by documenting inquiries, resolving issues, and escalating complex matters as needed.
• Identify, source, order, receive, inspect, and manage parts inventory with accurate records and proper returns/ reallocations.
• Support Call Centre by handling inbound/outbound communications and documenting interactions.
• Assist Install Administration by verifying work orders and coordinating with technicians and internal teams.
• Maintain accurate inventory, work orders, and purchasing records in line with company standards.

Skills

Organizational skills

Inventory management

Data entry

Customer service

Communication

Tools

Inventory software

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure efficient service delivery and support for our customers.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed.
• Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations.
• Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions.
• Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities.
• Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards.

What you need to be successful:

• Strong organizational skills with excellent attention to detail.
• Proficiency with computer systems for data entry, inventory management, and order processing.
• Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. and use ladders or stairs as required.

Availability:

This is a full-time position and will require you to be available:
Monday to Friday from 6:30am to 5:00pm

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace.