Customer Engagement Lead (Bilingual)

Aggreko; Toronto; On-site; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Professional development & career ADV

Dynamic and inclusive environment

Job summary

Aggreko in Toronto, ON is seeking a Customer Engagement Lead (Bilingual) to drive customer success by aligning project delivery with client needs and fostering lasting partnerships. You will lead planning, execution, and service excellence across internal teams, ensuring safety, quality, and on-time results while championing continuous improvement.

Ideal candidates have 5+ years in customer success or account management, are fluent in English and French, and can manage multiple priorities in a

Qualifications

• 5+ years in customer success, operations, or account management.
• Understand operational processes and impact on outcomes.
• Proven ability to build relationships with customers and stakeholders.
• Experience using data to identify opportunities and improve.

Responsibilities

• Build and maintain trusted customer relationships and serve as escalation lead.
• Partner with customers to define project requirements and deliver solutions.
• Lead planning, setup, installation, and execution of customer projects.
• Collaborate with sales, operations, and other teams to ensure on-time delivery.
• Oversee technicians and project teams to ensure safety and efficiency.
• Ensure equipment readiness and deployment to support projects.
• Conduct site visits and inspections for safety and quality compliance.
• Analyze project performance and feedback to drive improvements.
• Represent customer priorities internally and align teams.
• Support initiatives to enhance service delivery and responsiveness.
• Monitor KPIs related to service quality and retention.
• Promote accountability and collaboration to strengthen loyalty.

Skills

Customer relationship mgmt

Bilingual English/French

Cross-functional collaboration

Project delivery focus

Data-driven decisions

Job description

Bring your energy to Aggreko as Customer Engagement Lead (Bilingual) based in Toronto, ON.

We’re a global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Engagement Lead (Bilingual) to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.

What you’ll do as:

• Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.
• Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.
• Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support successful project execution.
• Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.
• Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.
• Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.
• Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.
• Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.
• Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.

You are:

• 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
• Strong understanding of operational processes and how they impact customer outcomes.
• Proven ability to build relationships with customers and internal stakeholders at all levels.
• Experience using data and insights to identify opportunities and drive improvements.
• Strong problem-solving, communication, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead initiatives without direct authority.
• Bilingual (English/French) required. Must be able to communicate professionally, both verbally and in writing, in both languages.

Here’s what you’ll get:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment

Salary range: $110,000 - $130,000

This is an active vacancy, and we are currently seeking candidates for this position.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.