Customer Engagement Lead

Aggreko, LLC; Fort McMurray; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Comprehensive benefits package

Professional development opportunities

Dynamic and inclusive work environment

Job summary

Aggreko in Fort McMurray, AB is seeking a Customer Engagement Lead to connect customers with internal teams and drive service excellence. Based at the Fort McMurray Service Center, you will manage a team of technicians and oversee project delivery.

You will build trusted relationships, understand client objectives, plan installations, and ensure safety, quality and on-time outcomes. Collaboration across sales, contracts, operations, fleets and logistics is essential, with a focus on customer

Qualifications

• 5+ years of experience managing a team of 10+ technical employees.
• Proficiency in MS Office and prior ERP experience.
• Strong interpersonal, teamwork, customer service and leadership abilities.
• Experience in Power generation or HVAC industry preferred.

Responsibilities

• Based in Fort McMurray, build and maintain trusted customer relationships at the Service Center.
• Serve as the primary point of contact for service-related matters, issue resolution, and project execution.
• Partner with customers to understand objectives and deliver solutions that meet operational needs.
• Lead planning, installation, deployment, and execution of customer projects with safety and quality in mind.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to deliver projects on time and to service levels.
• Oversee technicians and project teams, ensuring training, resources, equipment, and support are available.
• Ensure equipment readiness, configuration, and deployment to support service delivery.
• Conduct site visits, audits, and inspections to ensure safety and quality standards.
• Monitor project performance, customer feedback, and key service metrics to drive improvements.
• Represent customer priorities internally to align cross-functional teams.
• Promote accountability and continuous improvement to drive customer loyalty and growth.

Skills

Interpersonal skills

Teamwork

Customer service

Leadership

Education

Associate degree or relevant experience (Power generation/HVAC)

Tools

MS Office

ERP system

Job description

Bring your energy to Aggreko as Customer Engagement Lead based in Fort McMurray, AB. We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for a Customer Engagement Lead in our Fort McMurray, AB Service Center - a role that will help us to power progress for our customers serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.

What you’ll do as:

• Based in our Fort McMurray, AB Service Center, reporting to the Operations Manager - Canada West.
• Build and maintain trusted customer relationships, serving as the primary point of contact for service-related matters, issue resolution, and project execution.
• Partner with customers to understand business objectives and requirements, delivering solutions that support their evolving operational needs.
• Lead the planning, installation, deployment, and execution of customer projects, ensuring safe, high-quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to deliver projects on time and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, resources, equipment, and support required to work safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support project and service delivery requirements.
• Conduct site visits, audits, and inspections to ensure compliance with safety, operational, and quality standards.
• Monitor project performance, customer feedback, and key service metrics, identifying opportunities to improve efficiency, service quality, and customer satisfaction.
• Represent customer priorities internally, fostering alignment and effective communication across cross-functional teams.
• Promote a culture of accountability, collaboration, continuous improvement, and operational excellence that drives customer loyalty and business growth.

You are:

• 5+ Years of experience managing a team of 10+ technical employee, provide functional and technical support to the team in coordinating all activities within the assigned region
• Minimum of an associate’s degree or relevant years of experience preferably in the Power generation and HVAC industry
• Proficiency in MS Office and prior experience with an ERP system
• Excellent interpersonal, teamwork, customer service and Leadership skills
• Strong organizational skills and Skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities
• Management experience in a diverse and technical environment required

Here’s what you’ll get:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment

This is an active vacancy, and we are currently seeking candidates for this position.

Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building a culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential. Join us, bring your energy, and grow your career.