Customer Engagement Lead

Aggreko plc; Toronto; Hybrid; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Salary plus bonuses

Benefits package

Professional development

Inclusive workplace

Job summary

Aggreko plc in Toronto, ON is seeking a Customer Engagement Lead to drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization.

You will lead planning, setup, installation, and execution of customer projects, and collaborate with sales, operations, fleet, procurement, logistics, and technical teams to deliver on scope, safety, and quality.

Qualifications

• 5+ years in customer success, operations, account management, or service delivery.
• Strong understanding of operational processes and their impact on outcomes.
• Proven ability to build relationships with customers and internal stakeholders.
• Experience using data and insights to identify opportunities and drive improvements.
• Strong problem-solving, communication, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead initiatives without direct authority.
• Bilingual English/French required.

Responsibilities

• Build and maintain trusted relationships with customers as primary contact and escalation lead.
• Partner with customers to understand objectives, define requirements, gather feedback, and deliver solutions.
• Lead planning, setup, installation, and execution of customer projects with safety and quality in mind.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to meet service levels.
• Oversee technicians and project teams, ensuring training, equipment, resources, and support.
• Ensure equipment readiness, configuration, and deployment for successful projects.
• Conduct site visits, audits, and inspections for safety and quality compliance.
• Analyze project performance and feedback to identify efficiencies and improvements.
• Represent customer priorities internally, facilitating communication and issue resolution.
• Support initiatives to improve service delivery, responsiveness, and operational effectiveness.
• Monitor KPIs on service quality, retention, and issue resolution; provide leadership with actionable insights.
• Promote accountability, collaboration, and excellence to strengthen customer loyalty.

Skills

Customer success

Operations

Account management

Service delivery

Data insights

Communication

Influencing

Prioritization

Lead without authority

Bilingual English/French

Job description

Bring your energy to Aggreko as Customer Engagement Lead based in Toronto, ON.

We're a global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Engagement Lead to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.

What you’ll do as:

• Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.
• Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.
• Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support successful project execution.
• Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.
• Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.
• Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.
• Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.
• Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.
• Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.

You are:

• 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
• Strong understanding of operational processes and how they impact customer outcomes.
• Proven ability to build relationships with customers and internal stakeholders at all levels.
• Experience using data and insights to identify opportunities and drive improvements.
• Strong problem-solving, communication, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead initiatives without direct authority.
• Bilingual (English/French) required. Must be able to communicate professionally, both verbally and in writing, in both languages.

Here’s what you’ll get:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment

Salary range: $110,000 - $130,000

This is an active vacancy, and we are currently seeking candidates for this position.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.