Customer Care Specialist - High-Volume Contact Center

Energy Safety Canada; Calgary; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent medical and dental benefits

Generous vacation and flex days

Flexible work environment

Job summary

Energy Safety Canada, a national safety association for the oil and gas industry, is seeking a customer service focused professional in Calgary to support students, instructors and clients. You will handle inquiries via phone, email, chat and in person, process requests, and maintain course data with accuracy.

The role requires 6+ months in a contact center or customer service, strong communication, and the ability to work in a high-volume environment.

Qualifications

• High school diploma or its equivalency is required.
• 6+ months experience in a Contact Center or customer service role.
• Proficient in MS Office and has basic computer skills.
• Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment.
• Strong interpersonal and communication skills.
• Excellent customer service skills, with attention to patience and professionalism.
• Demonstrated ability to work well as part of a team, with proven reliability.
• Must be able to work in a high volume, fast paced environment.
• Data entry experience with focus on accuracy and troubleshooting is an asset.
• Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment.
• Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset

Responsibilities

• Provide exceptional customer service to Energy Safety Canada's stakeholders (students, instructors, clients).
• Answer inquiries via phone, email, chat, and in-person in a contact center environment.
• Process customer requests following defined procedures and adhere to quality metrics and SLAs.
• Maintain customer data, including certifying Energy Safety Canada courses.
• Perform other duties as required.

Skills

Customer service

Communication

Team player

MS Office

Data entry

Problem solving

Multitasking

Education

High school diploma

Tools

iMIS

D2L

Integrity Advocate

Job description

Energy Safety Canada, a national safety association for the oil and gas industry, is seeking a customer service focused professional in Calgary to support students, instructors and clients. You will handle inquiries via phone, email, chat and in person, process requests, and maintain course data with accuracy.

The role requires 6+ months in a contact center or customer service, strong communication, and the ability to work in a high-volume environment.