Temp Customer Experience Center Supervisor - Lead, Coach & Grow

VitalAire Canada Inc.; Edmonton; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Air Liquide Canada seeks a Supervisor for the Customer Experience Center in Edmonton to lead a team of CERs, drive KPI performance, and ensure high customer satisfaction. The role emphasizes coaching, process optimization, and cross-functional collaboration to support sales initiatives.

The incumbent will analyze service levels, manage escalations, and develop training programs, with a focus on safety and quality compliance. Strong technical skills and stakeholder communication are essential.

Qualifications

• Bachelor's degree or college diploma with relevant experience.
• 5–7 years in customer service, inside sales, order desk, or supervisory roles.
• Strong supervisory, coaching, and process-flow skills.
• Hands-on experience with PowerBI dashboards, SAP, Salesforce, and Quality Systems (ISO).
• Proficient in Google Workspace or MS Office with excellent communication.

Responsibilities

• Lead and coach a team of Customer Experience Representatives.
• Manage daily customer service operations and escalation handling.
• Support Sales through quotations, tendering, pricing, and order processing.
• Create and maintain PowerBI dashboards and sales reports.
• Improve service levels, KPIs, and customer satisfaction.

Skills

Team supervision

Verbal & written communication

Leadership coaching

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Business or Administration

College diploma in Business/Office Administration or Inside Sales

Tools

PowerBI

SAP

Salesforce

Google Workspace

MS Office

Job description

Air Liquide Canada seeks a Supervisor for the Customer Experience Center in Edmonton to lead a team of CERs, drive KPI performance, and ensure high customer satisfaction. The role emphasizes coaching, process optimization, and cross-functional collaboration to support sales initiatives.

The incumbent will analyze service levels, manage escalations, and develop training programs, with a focus on safety and quality compliance. Strong technical skills and stakeholder communication are essential.