Customer Representative - 1 year limited term

Energy Safety Canada; Calgary; Sur place; CAD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Excellent medical and dental benefits

Generous vacation and flex days

Flexible work environment

Résumé du poste

Energy Safety Canada, a national safety association for the oil and gas industry, is seeking a customer service focused professional in Calgary to support students, instructors and clients. You will handle inquiries via phone, email, chat and in person, process requests, and maintain course data with accuracy.

The role requires 6+ months in a contact center or customer service, strong communication, and the ability to work in a high-volume environment.

Qualifications

• High school diploma or its equivalency is required.
• 6+ months experience in a Contact Center or customer service role.
• Proficient in MS Office and has basic computer skills.
• Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment.
• Strong interpersonal and communication skills.
• Excellent customer service skills, with attention to patience and professionalism.
• Demonstrated ability to work well as part of a team, with proven reliability.
• Must be able to work in a high volume, fast paced environment.
• Data entry experience with focus on accuracy and troubleshooting is an asset.
• Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment.
• Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset

Responsabilités

• Provide exceptional customer service to Energy Safety Canada's stakeholders (students, instructors, clients).
• Answer inquiries via phone, email, chat, and in-person in a contact center environment.
• Process customer requests following defined procedures and adhere to quality metrics and SLAs.
• Maintain customer data, including certifying Energy Safety Canada courses.
• Perform other duties as required.

Connaissances

Customer service

Communication

Team player

MS Office

Data entry

Problem solving

Multitasking

Formation

High school diploma

Outils

iMIS

D2L

Integrity Advocate

Description du poste

Be a part of building a stronger, safer workforce!

As the national safety association for the oil and gas industry we advocate for worker health and safety.

Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

What is the opportunity:

Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada's stakeholders which include all students, instructors and clients.

What will you do:

• Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.
• Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.
• Maintain customer data, including certify Energy Safety Canada courses.
• Other duties as required

What you need to succeed:

• High school diploma or its equivalency is required
• 6+ months experience in a Contact Center or customer service role
• Proficient in MS Office and has basic computer skills
• Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment
• Strong interpersonal and communication skills
• Excellent customer service skills, with attention to patience and professionalism
• Demonstrated ability to work well as part of a team, with proven reliability
• Must be able to work in a high volume, fast paced environment
• Data entry experience with focus on accuracy and troubleshooting is an asset
• Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment
• Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset

What's in it for you:

• Competitive compensation package
• Excellent medical and dental benefits
• Generous vacation and flex days
• Flexible work environment

Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply.

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.