Customer Care Specialist — Growth & Training Benefits

Victaulic; Brampton; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Pension Plan with company contribution

Educational reimbursement

Job summary

Victaulic in Brampton, ON, is seeking a Customer Care Representative to support customers by phone and email, handle orders, stock checks, and pricing requests. You will work closely with sales, supply chain, and distribution teams to ensure a top-tier customer experience.

The ideal candidate has 3–5 years in customer relations, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 3–5 years of customer relations experience.
• Excellent verbal and written communication skills.
• Strong multitasking and prioritization abilities.
• Ability to build and maintain customer relationships.
• High emotional intelligence and integrity.
• Proficient with Microsoft Office applications.

Responsibilities

• Process customer orders using web-based systems and AS400/BPCS.
• Respond to internal and external inquiries in a timely, professional manner.
• Expedite and source products to meet customer requirements.
• Deliver excellent customer service in a fast-paced environment.
• Collaborate with internal departments to support customer needs.
• Support outside sales, supply chain, and distribution partners as needed.

Skills

Verbal/written comms

Meet deadlines

Organizational skills

Customer relationships

MS Office

Education

University degree or college diploma

Tools

AS400/BPCS

Job description

Victaulic in Brampton, ON, is seeking a Customer Care Representative to support customers by phone and email, handle orders, stock checks, and pricing requests. You will work closely with sales, supply chain, and distribution teams to ensure a top-tier customer experience.

The ideal candidate has 3–5 years in customer relations, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.