Management Consultant - Customer Experience

Placements24; Windsor; On-site; CAD 131,000 - 188,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Benefits

Job summary

Placements24 is seeking a dynamic Management Consultant to join their team in East London to design and implement customer experience strategies that enhance journeys, foster loyalty, and drive business growth.

You will analyze customer interactions, map journeys, identify pain points, and develop innovative solutions to elevate service delivery and product offerings, while collaborating with client teams and leveraging digital tools to measure impact.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Psychology, or related field.
• Minimum 4 years’ experience in customer experience management or marketing consulting.
• Proven track record in developing and implementing CX strategies.
• Strong knowledge of customer journey mapping, service design, and feedback mechanisms.
• Excellent analytical and problem-solving skills with a customer-centric mindset.
• Effective communication and presentation skills with the ability to influence client decisions.

Responsibilities

• Conduct customer journey mapping and analysis to identify touchpoints and opportunities.
• Develop strategies to enhance customer satisfaction, loyalty, and advocacy.
• Design customer-centric processes and service models aligned with brand values.
• Utilize feedback data and market research to inform recommendations.
• Collaborate with client teams to implement CX initiatives and measure impact.
• Advise clients on leveraging technology to improve customer engagement.

Skills

Customer journey

Strategic thinking

Analytical skills

Communication

Education

Bachelor's degree in Marketing/Business Administration/Psychology

Job description

About the Role

Our client is looking for a dynamic Management Consultant with a passion for enhancing Customer Experience to join their team in East London. This role focuses on helping clients design and implement strategies that create exceptional customer journeys, foster loyalty, and drive business growth. You will analyze customer interactions, identify pain points, and develop innovative solutions to elevate service delivery and product offerings. This is an excellent opportunity to shape customer-centric strategies for diverse businesses in the Eastern Cape, working from our East London office.

Key Responsibilities

• Conduct customer journey mapping and analysis to identify key touchpoints and opportunities for improvement.
• Develop strategies to enhance customer satisfaction, loyalty, and advocacy.
• Design customer-centric processes and service models that align with client brand values.
• Utilize customer feedback data and market research to inform strategic recommendations.
• Collaborate with client teams to implement customer experience initiatives and measure their impact.
• Advise clients on leveraging technology and digital tools to improve customer engagement.

Requirements

• Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.
• A minimum of 4 years of experience in customer experience management, marketing consulting, or related roles.
• Proven experience in developing and implementing customer experience strategies.
• Strong understanding of customer journey mapping, service design, and feedback mechanisms.
• Excellent analytical and problem-solving skills, with a customer-centric mindset.
• Effective communication and presentation skills, with the ability to influence client decisions.

Benefits

• Competitive salary and performance-based incentive program.
• Full-time position with clear growth opportunities.
• Comprehensive medical aid and retirement benefits.
• Paid time off and support for professional development.
• Opportunity to work on impactful customer experience projects in East London.
• A vibrant and collaborative office atmosphere.