Installation Customer Care Specialist

The Brick Group; Quebec; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Dental benefits

Paramedical services

Employee discounts

Career progression

Job summary

Trans Global Service is seeking a customer service professional to join our team in Canada. You will handle customer inquiries by phone and email, provide installation-related support, and promote loyalty with value-added solutions.

The role emphasizes accurate data handling, collaboration with colleagues, and maintaining current knowledge of policies and products. The position requires prior call centre experience, professional etiquette, and strong communication (English/French assets).

Qualifications

• Previous experience in a call centre or customer service environment required.
• Professional phone and email etiquette.
• Discretion with confidential information.
• Excellent data entry and keyboarding skills.
• Excellent communication skills, bilingual English & French (assets).
• Superior organizational and multi-tasking skills.
• Strong analytical and decision-making skills.
• Ability to take ownership and accountability for tasks.
• Ability to work with or without supervision.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with first contact resolution.
• Work with peers and management to address customer concerns efficiently.
• Follow up with customers to identify and support their needs.
• Offer value-added solutions and promote customer loyalty through exceptional support.
• Provide best-in-class service on appliance installation and assembly.
• Explain installation processes to retailers and customers.
• Correspond with retailers and customers verbally and electronically.
• Maintain up-to-date knowledge of policies, procedures, and products.
• Process routine clerical transactions between calls.
• Communicate with Trans Global Service’s network of professional providers.

Tools

Excel

Word

Outlook

Teams

Job description

Trans Global Service is seeking a customer service professional to join our team in Canada. You will handle customer inquiries by phone and email, provide installation-related support, and promote loyalty with value-added solutions.

The role emphasizes accurate data handling, collaboration with colleagues, and maintaining current knowledge of policies and products. The position requires prior call centre experience, professional etiquette, and strong communication (English/French assets).