Call Centre Customer Service Representative

ELC Solutions Inc; Mississauga; On-site; CAD 37,050 - 40,950; Full time

Benefits offered by this job

Competitive compensation

Health and dental benefits

Job summary

A customer service solutions provider in Peel Region, Mississauga is seeking a Call Centre Customer Service Representative. The ideal candidate will have a passion for helping others, strong communication skills, and experience in a fast-paced environment. Responsibilities include handling inquiries, addressing complaints, and documenting interactions. The role offers competitive compensation and health benefits. Candidates must be able to commute to the office and possess a secondary school diploma. Full-time employment with entry-level seniority.

Qualifications

• Minimum 2 years of customer service or call centre experience.
• Strong verbal and written communication skills.
• Proficient in computer use and typing.
• Ability to multitask effectively in a high-volume environment.
• Knowledge of the insurance/repair industry is an asset.

Responsibilities

• Handle inbound and outbound customer/vendor inquiries.
• Communicate clearly and professionally with customers/vendors.
• Address complaints with empathy and work toward effective solutions.
• Document interactions thoroughly and accurately.
• Collaborate with team members to achieve objectives.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Ability to multitask

Problem-solving skills

Education

Secondary school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Call Centre Customer Service Representative role at ELC Solutions Inc

ELC Solutions Inc. is building a candidate bank of motivated and customer-focused individuals interested in future opportunities as Call Centre Customer Service Representatives.

If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, we’d love to keep your profile on file for upcoming roles. Joining our candidate bank means you’ll be among the first we consider when new positions become available.

Potential Responsibilities

• Handle inbound and outbound customer/vendor inquiries, bookings, negotiations, and authorizations.
• Communicate clearly and professionally with customers/vendors by phone and email.
• Address complaints with empathy and work toward effective solutions.
• Maintain compliance with company policies and industry standards.
• Document interactions thoroughly and accurately.
• Collaborate with team members to achieve individual and team objectives.
• Work flexible shifts between 7 am – 10 pm.

Preferred Qualifications

• Minimum 2 years of customer service or call centre experience.
• Strong verbal and written communication skills.
• Proficient in computer use and typing
• Proficiency in Microsoft Word and Excel.
• Ability to multitask effectively in a high-volume environment.
• Problem‑solving skills and adaptability.
• Knowledge of the insurance/repair industry is an asset.
• Secondary school diploma or equivalent preferred.

What We Offer (once hired)

• Competitive compensation.
• Health and dental benefits.

Location

Work is in person at our Mississauga or Etobicoke office. Candidates should be able to commute or plan to relocate prior to employment.

Salary Range

$37,050 – $40,950 annually

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage