B2B Customer Solutions Specialist

TTM Technologies; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Shift premium

Registered Retirement Saving Plan (RRSP) options

Medical and Dental Insurance

Job summary

A leading technology manufacturer in Toronto is seeking a Customer Service Representative to enhance customer relations and resolve service issues. The role involves communication with program managers and engineers, handling order entry, and providing top-notch customer service. Ideal candidates will have B2B experience, proficiency in Microsoft Office, and excellent communication skills. This position offers benefits including shift premiums and wellness programs, with a commitment to an inclusive work environment.

Qualifications

• Experience in customer service environment is required.
• Some mechanical aptitude is an asset.
• Printed circuit board manufacturing experience is an asset.

Responsibilities

• Provide outstanding customer service to assigned accounts.
• Work with multiple departments to resolve customer issues.
• Enter and track orders through the entire business process.

Skills

Customer service experience in a Business to Business setting

Independently motivated

Articulate communication skills

Effective coordination

Ability to multitask

Education

Diploma preferred

5+ years related experience

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

A leading technology manufacturer in Toronto is seeking a Customer Service Representative to enhance customer relations and resolve service issues. The role involves communication with program managers and engineers, handling order entry, and providing top-notch customer service. Ideal candidates will have B2B experience, proficiency in Microsoft Office, and excellent communication skills. This position offers benefits including shift premiums and wellness programs, with a commitment to an inclusive work environment.