Customer Care Representative

Marcone Supply; Vaughan; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

RRSP with company contributions

Paid time off

Job summary

Marcone Appliance Parts is seeking a Customer Service Representative to maintain ongoing relationships with customers by responding to orders, inquiries, and invoice questions. The role emphasizes addressing customer needs and ensuring the highest level of service.

The position requires a high school diploma, 2 years of call center experience, and strong MS Office skills. A fast typing pace and numerical aptitude are also expected. On-site work with comprehensive benefits is offered.

Qualifications

• High school diploma or GED required.
• 2 years of call center experience in a related field.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint).
• Typing speed of at least 40 words per minute.

Responsibilities

• Respond to customer orders and inquiries, including pricing and availability.
• Process orders for stock and special orders; follow up on issues.
• Resolve order/issues with customers and document calls and logs.
• Promote company programs and upsell where appropriate.
• Maintain proficiency with company computer systems and data entry tasks.

Skills

Call center experience

Typing speed 40 wpm

Numerical analysis

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

SharePoint

Job description

About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Customer Service Representative’s primary responsibility is to maintain ongoing business relationships with the customer base by responding to orders, general customer inquiries, invoice questions and customer concerns. This role will be responsible for representing the customers’ needs and goals to ensure the highest level of quality.

Essential Job Duties

• Processes customer requests for pricing, information, and availability regarding products.
• Processes customer orders for products both in stock and special order.
• Problem solve on a case by case basis to assist customers with order issues
• Promotes the Marcone value and programs to create strong partnerships with customers.
• Identifies, researches, and resolves customer issues including computer system, billing, order issues etc.
• Coaches’ customers how they can utilize computer systems to assist in resolving problems.
• Responsible for following up on customer inquiries not immediately resolved.
• Provides customers with product and service information and promotes Up-selling.
• Responsible for completing call logs and reports.
• Raises awareness and communicates with management of trends in customer calls.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Minimum Job Requirements

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.
• Use computers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.

Physical Requirements

• 7-10 hours worked per day; up to 40-43 hours worked per week
• Reviewing documents 1-5 hours per day
• Sitting 3-8 hours per day
• Standing 3-6 hours per day
• Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Using fingers, hands, and arms to perform office / computer work 6-8 hours per day
• Using hearing to talk, listen, and use phones 1-6 hours per day
• Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day

What We Offer

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]